We are seeking a bilingual, organized, and dependable Medical Office Assistant to support the daily administrative operations of our Applied Behavior Analysis (ABA) practice.

The ideal candidate has experience working with health insurance companies and medical claims, understands related administrative processes, and communicates professionally with insurance representatives. This person will work closely with the Office Manager to follow up on outstanding matters and help keep office operations running smoothly.

Key Responsibilities

Answer incoming calls from insurance companies and make outgoing calls to check claim status, clarify information, and follow up on pending requests.

Document conversations, reference numbers, responses, and next steps accurately.

Support insurance-related processes, including coverage, benefits, and authorizations, following established office procedures.

Assist the Office Manager with administrative tasks related to claims and billing.

Collect, organize, and update documents, patient records, and information in office systems.

Respond to administrative emails and inquiries, directing matters to the Office Manager when appropriate.

Follow up on outstanding items and promptly communicate issues or missing information.

Maintain the confidentiality of patient and business information.

Perform other related administrative duties as needed to support office operations.

Qualifications

Previous experience working with health insurance companies and following up on medical claims.

Strong verbal and written communication skills in [required languages].

Familiarity with the administrative operations of an ABA practice and related health insurance processes.

Ability to communicate clearly, professionally, and persistently with insurance representatives.

Strong organizational skills, attention to detail, and the ability to manage multiple tasks through completion.

Proficiency with email, spreadsheets, and administrative software.

Dependability, punctuality, and discretion when handling confidential information.

Previous administrative experience in an ABA practice or behavioral health setting is strongly preferred.